How the legal process works for a compensation claim

WE have a specialist team headed by Robert Sardo who, with over 20 years’ experience, has Senior Litigator Approved Status with the Association of Personal Injury Lawyers (APIL) and is an Approved Member of the Law Society’s Specialist Personal Injury Panel.

When you initially contact us, you will speak to Robert or one of his team. You will always speak to a qualified personal injury lawyer, not a legal adviser at a call centre. Detailed below is how the process of a claim usually progresses.

First interview

This is completely free and enables us to find out the exact circumstances of how your injury occurred, the nature of the injury and the effect it has had on you mentally, financially and socially.

From this information, we are then in the best possible position to judge the merits of your case and provide the best advice. There is no obligation to use our services.

Second interview

If it is decided to proceed with the claim, we will explain the whole process to you and we can agree the method of funding.

You will need to bring with you your identity documents, e.g. passport, together with any documents/records you have about your accident.

Permission may also be required for us to write to your doctor and any hospital you have attended to obtain your medical history.


Apart from striving for the maximum compensation, we will be actively pursuing the defendant to fund additional medical treatment to enable you to get back to full health as quickly as possible. As a local solicitor we will be familiar with local services such as Osteopathy, Physiotherapy, etc.

Presenting your case

We now prepare your case and present it to the defendants who have a set period of time to consider the claim.

If they accept responsibility, we obtain and present to them expert medical evidence about your injuries.

At this point an offer of compensation is made and we will advise you as to whether or not we believe the amount to be a fair offer. If the offer is accepted, we arrange all the paperwork and a cheque is sent to you.

If we believe it is an unfair offer and you have grounds for a better award, we’ll negotiate for you to have the amount increased.

Only if the defendants won’t make a realistic offer or accept responsibility for your accident, do we use Court proceedings


For more detailed information please call us on  0800 146340

What our clients say about us:

  • “He always made us feel like we were his most important clients. He provided a fast and professional service with a politeness and discretion that is second to none. We cannot recommend Mr Sardo more highly”.

  • “Thank you for all your hard work. You have been amazing. I will forever be thankful that you were my solicitor.”

  • “Vernon Hadida is by far the best solicitor I have ever dealt with.”

  • “Extremely satisfied with the service which I considered excellent value for money.”

  • “I was very happy with the service. I was always able to speak to somebody that could help me when I telephoned.”

  • “Consistently efficient and vigorous in his application, always acheiving excellent outcomes.”

  • “Extremely fast and professional service with a politeness and discretion that is second to none.”

  • “We will not hesitate to recommend Mr Sardo to anyone wishing to pursue a claim.”

  • “Thank you for all your work on my claim. I am extremely grateful for your assistance.”

  • “Thomas Dunton exceeded my expectations in terms of both service quality and value for money.”

  • I would like to thank Mr Sardo for his help and I would come back to Thomas Dunton if I need a solicitor’s advice again.      30th January 2014

  • Thank you very much for your endeavours for making this all happen and come together – I now feel I can carry on with my life. April 2016

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Thomas Dunton Solicitors